Software Version. I would suggest scheduling two appointments and don't expect them for the first one. The fan came on but there was no heat. I have spent more than $25 of my time just trying to get what was promised, I highly doubt they would be as patient if I were to take the same 7 months they have drug this out to pay my bill. domain. One Time Pay. We would appreciate the opportunity to make it right - please contact (612) 372-4664 and ask to speak with our manager. One Time Pay. On 11/24/17, I called CenterPoint to cancel the HSP service, and the rep I talked to said no problem. Please choose the type of information you are looking for, residential or business, so that we can provide the most relevant customer information. This is actually a review of Centerpoint Energy'd Home Service Plus plan. Cut off our gas a month early. Third-Party Application Description: Redirect URI. I was told the long wait time was unusual but they were extremely busy. Our techs take a lot of pride in repairing equipment and saving money for our customers. Thank you for your payment. We love to hear from loyal customers who appreciate our high service standards! They come out promptly (within a few days, are always on time and throughly explain the repair to me. Company Address. 11/11/2019Barb, sorry to hear that you had a poor experience with service appointments. Awful home service plan. I was told the long wait time was unusual but they were extremely busy. The bills were consistent for a year, so it's not like our numbers were very off. This company is DIRTY, UNETHICAL and a SCAM! Provided by Alexa ranking, centerpointenergy.com has ranked 5240th in United States and 36,283 on the world.centerpointenergy.com reaches roughly 88,645 users per day and delivers about 2,659,336 users each month. Save yourself the time and money and just put the money in a savings account. $30 a month for this kind of service? And, if that's their policy, why isn't their website smart enough to not accept a date more than 30 days out? When I called to submit the bill for reimbursement they told me they would not do it because they were calling me the day before my appointment for a "sooner" appointment. We need to identify your account. They didn't call they just sent an email. Take care and have a great day! Called them on February 27th as I had not yet received it, "Shauntae" transferred me to the rebate department who said they would follow up on it. Today I got an email from customer service informing me that they couldn't process my request because it was more than 30 days in advance. Entergy is a Fortune 500 company headquartered in New Orleans. To order products through this website you must be a CenterPoint Energy residential natural gas customer. Reporting to the Better Business Bureau. Sign in with your CenterPoint Energy, Inc. account . Useless. Way to go, CenterPoint. I'm moving, so two days ago I placed an order on their website to have service at my current address stopped on 9/30 (45 days out). Type of User. Bills were always paid on time, and we never heard anything about a meter. A day later, I have not heard from them. Our technicians do not lie to customers about the condition of their equipment. We would appreciate the opportunity to make it right - please contact (612) 372-4664 and ask to speak with our manager. They were scheduled to come yesterday between 8 AM and 5 PM. (They never notified me they were coming) I call to get them to turn it back on and she says someone will be out by 8pm to turn it back on...No one shows. For a year now, I've been paying $30 a month for HSP. CenterPoint Energy wants you to stay safe and smart. Good Grief!! .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}, Centerpoint Energy is the best customer experience I've ever had with a large company. I would go through another company such as Xcel for a warranty plan if you actually want coverage and repairs. I called them in January because they're gas meter was leaking they came and checked all the pipes in my house but did not fix the leak.I called again in February again guy came out and checked the pipes in the house. But did not fix the leak. I ended up hiring a local HVAC guy to come out and fix it. The Investor Relations website contains information about CenterPoint Energy, Inc.,'s business for stockholders, potential investors, and financial analysts. Yelp users haven’t asked any questions yet about Centerpoint Energy. Nasty company to have control over your heat! Your reassurance that our employees are doing an excellent job means a great deal to us. They then rescheduled it because they were busy. My boiler was red-tagged last fall and the technician walked out the door and told me I would have to call a plumber on my own. Client Name. Even if I pay for the year on my next bill they will not provide service that I have paid for by paying out the contract. Updating review comments to note that the promised gift card arrived approximately 1 week after leaving the negative review (about 7 months later than promised). Established in 1882. I think Im going to call a private repair service and just dump these guys. Overall horrible customer service and too bad nowhere else serves our home. “Because of this experience we will be replacing our AC and furnace with Centerpoint.” in 3 reviews, Established in 1882. But it's a monopoly so they don't need to be better. He showed up the next morning. We love to hear from loyal customers who appreciate our high service standards! My a/c broke and appointments were over a week out. The fan came on but there was no heat. (They must have a lot of dissatisfied customers to take 24 hours to get a hold of a supervisor)  Additionally, I asked to cancel my plan and per the contract all of the money for the contract will be due on my next bill.

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